VISIT

SHOP

CLUB

CONTACT INFO

Where is the winery located?

7801 St. Helena Highway, Oakville, CA 94562

HOURS 
10:00 a.m. to 4:00 p.m PT daily

How do I contact you?

RESERVATIONS
reservations@robertmondaviwinery.com
 (888) 766-6328 ext. 2

WINE CLUB

(888) 766-6328 ext. 3

(888) 766-6328 ext. 3

GENERAL QUESTIONS

Do I need a reservation to visit the winery?

Reservations are recommended as we can often book up quickly. We will accommodate day of reservations and walk ins based on day of availability

What is the maximum party size allowed?

Tastings are available for guests age 21 +. If you have a party greater than 6, please reach out to our reservations team to reservations@robertmondaviwinery.com   

What tasting experiences do you offer?

We offer varied experiences of our entire wine portfolio. Experiences can range from Napa tier wine, Estate wines and Reserve wines.

Please click here to see more tasting experience details.

Do you accept walk-ins?

Friday, Saturday, and Sunday we typically sell out in advance for both tastings and lunches. We highly recommend making an appointment at least one week in advance. Walk-ins and day of reservations are offered based on availability each day.

Do you allow minors?

Our Estate is designed to be an environment for ages 21 +. Please reach out to our reservations team for further inquiries about our accomodation 

Do you allow dogs or other pets?

Service Dogs are welcome outside only, please plan according to weather. We ask that they be kept on a leash and be friendly to other pets and people.

Do you offer wines by the glass?

Wine by the glass may be offered tentatively on a day-to-day basis. You may purchase bottles at the shop to take with you.

Can I purchase a bottle, open and taste at the winery?

By the bottle and by the glass experiences are offered tentatively based on space availability.

Can we share tastings?

Yes, please let us know that you are planning to share a tasting in advance.

What if we have a designated driver in our party?

Please let us know in advance so that we can charge appropriately. 

Do you charge in advance?

Yes, we charge in full at the time of booking your reservation.

What is your cancellation policy for wine tastings?

To receive a full refund for your wine tasting reservation, please contact us at least 48 hours in advance.

What if I need to cancel or modify an existing reservation?

Please reach out at reservations@robertmondaviwinery.com

CULINARY EXPERIENCES

Do you offer a dinner experience?

We do offer dinner experiences for parties with a minimum of 15 people. Please reach out to our team for more information events@robertmondaviwinery.com

Do you have a restaurant?

No, we do not have a restaurant on site, however we do offer food and wine experiences.

What if I have dietary restrictions or food allergies?

Our culinary team will do its best to accommodate all food allergies. Please be sure to note any dietary restrictions at the time of booking so we can best prepare for your visit. 

What is your cancellation policy for your culinary experiences?

To receive a full refund for your culinary reservation, please contact us at least 72 hours in advance.

PARTY SIZE

What is the maximum party size allowed?

Our seated tastings are limited to parties of 6 or less including minors and non-drinkers. Please reach out to our reservations team for accommodation options for groups larger than 6 reservations@robertmondaviwinery.com

What if I have more than 6 guests in my party?

Please reach out to our reservations team for parties larger than 6. reservations@robertmondaviwinery.com

Do you host weddings?

We do not offer weddings but we love hosting other life celebrations. Contact us at events@robertmondaviwinery.com 

Do you host rehearsal dinners?

Yes, we can host meet and greets, welcome parties and rehearsal dinners.

WINE CLUB

If I’m a wine club member, how do I make a reservation?

Wine club members can reserve tastings for up to 6 guests, with complimentary tastings for 4. Additional guests will incur a discounted tasting fee. Members must be present to receive their preferred pricing and can book a member tasting experience via Tock. For assistance, email reservations@robertmondaviwinery.com.

How can I join the wine club?

Joining the wine club is free. Sign up on our website or email wineclub@robertmondaviwinery.com . Membership requires a minimum of 2 shipments before cancellation.

What is the commitment to join the club?

Joining the wine club is free, but you must commit to a minimum of 2 shipments. Shipments are offered in the Spring and the Fall.

When do my benefits, including complimentary tastings, begin after I join the club?

Your club benefits activate once your first shipment is in process. You can schedule future complimentary tastings after your membership is activated.

What are the benefits of joining the wine club?

  • 20% discount on all experiences excluding the To Kalon Collective experiences
  • Priority booking for special events
  • 20% discount on wine purchases
  • Member pricing on events.
  • 20% discount on all non-wine merchandise in our store
  • 4 complimentary tastings per year for you and up to 3 guests; additional guests are $50 each (max 6 total)
  • Complimentary tastings on our Napa exploration experience

CONTACT INFO

How do I contact you?

CONTACT PAGE

ORDER TRACKING, BILLING, SHIPPING INFO & OTHER DETAILS

Are there any states you cannot ship to?

Unfortunately, we are not able to ship to the following states:
Alaska

Arkansas
Delaware
Indiana
Louisiana

Mississippi
New Jersey

Oklahoma
Rhode Island
Utah

Why does FedEx require ID scanning?

On June 28, 2022, FedEx will require ID scanning for deliveries in the U.S. which require an adult signature. The ID scanning technology will electronically capture the recipient’s name and automate age verification. This new process eliminates the need for manual data entry of recipient information and improves the accuracy of recipient information.

When a recipient’s ID is scanned, the scanning technology will:
Capture the recipient’s name associated with the ID and auto-populate the first initial and last name.
Confirm the recipient is 21 years or older.

The software does not record any other personal data (e.g., driver's license number, phone number(s), birthdate, home address, etc.). However, capturing the recipient’s first initial and last name is part of the existing proof of delivery process for all signature deliveries and will be retained only as long as necessary.

For more information please refer to the FedEx website .

How do I safely ship during hot weather?

To ensure your wines are received in pristine condition, select the 2 day air + ice pack option at checkout. Our ice packs only last for 48 hours, so 2 day air is the recommended shipping strategy. It is also critical that someone 21 years of age or older is available to sign for the wines on the first delivery attempt. Multiple delivery attempts will hinder the quality of the wine.

Where can I ship sparkling wines?

We can ship our sparkling wines to:
California
Colorado
Connecticut

Florida
Hawaii (not Maui County)
Idaho
Iowa
Kansas
Massachusetts

Michigan

Minnesota

Montana

Nebraska

Nevada

New Hampshire

New Mexico

North Carolina

North Dakota

Oregon

Pennsylvania

South Carolina

Tennessee

Vermont

Virginia

Washington

Washington DC

Wyoming

What forms of payment do you accept?

We accept American Express, Visa, MasterCard, Discover, and Diner's Club credit and debit cards; as well as Apple Pay, Google Pay, and Meta Pay options. We also offer ShopPay to make saving your card and shipping information fast and easy.

What does shipping cost?

We offer $25 flat rate ground shipping on all orders up to 2 bottles, and complimentary ground shipping on orders of 3 bottles or more.

We also offer other shipping methods such as 2-day Air. For these methods, shipping charges are calculated when you check out. Shipping total includes product-handling costs. Shipping carrier is determined by the warehouse based upon shipping destination (unless you are a wine club member and have made other arrangements for your club shipments).

When will I be charged?

Your credit card will be charged when the order has left our warehouse.

How long will it take to receive my package?

Standard delivery will arrive within 7 to 10 days, following compliance and credit card authorization. Delivery occurs Monday through Friday, excluding holidays. Orders placed by 5:00 PM Pacific Time will ship the next business day, pending compliance and credit card verification. Express shipping is not available for Saturday or Sunday deliveries. Robert Mondavi Winery does not ship on major holidays or weekends.

In cases of extreme weather conditions (i.e., heat and/or cold), Robert Mondavi Winery reserves the right to delay the release of shipments to ensure the highest quality of products at the time of arrival. During the summer, orders are shipped Monday through Thursday, in order to ensure that your wine arrives with limited exposure to heat. All orders placed between Thursday afternoon and Sunday will ship on the following Monday. It is our recommendation, that during summer months, customers add Cool Packs to their order and upgrade to 2-Day Air. If you have questions about which shipping method to use, please contact us at (888) 766-6328 ext 3.

Once my order is shipped, how can I track my order?

A confirmation email will be sent to you with tracking information. If you have any additional questions or concerns regarding your package, please contact us .

Are you able to ship internationally?

Robert Mondavi Winery is licensed to ship wine to the following international locations: China, Hong Kong, Japan, Singapore, and Taiwan. If you'd like to place an order for shipping internationally, including club memberships, please contact alex.fregeau@cbrands.com .

CHINA
Normal Ship Time: 12-16 days

HONG KONG
Normal Ship Time: 7 days

JAPAN
Normal Ship Time: 7 days

SINGAPORE
Normal Ship Time: 7 days

TAIWAN
Normal Ship Time: 7 days

Do I need an adult signature for my delivery of wines?

Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature, left for the delivery companies, cannot be accepted as a replacement for an individual signing for the shipment. We recommend that orders be shipped to a business address for prompt delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.

Can I ship to a PO Box? Any other places I can ship my wine?

We cannot ship alcohol to PO Boxes or APO/FPO addresses. State laws prohibit our shipping wine to hotels, motels or licensed beverage facilities outside of California.

I missed my FedEx deliveries after they attempted 3 times. Now what?

  • Don't fret! After the 3-attempts the package will be held in the area for 10-days pending action, before it is returned to our facility. Someone 21+ needs to sign for the package. If you are unavailable, you can log on to the FedEx website or call 1800GoFedEx (say 'hold package') for pickup locations near you. Please note that a valid form of ID is required upon pickup. Once held, most locations require pickup within 5 business days (one calendar week) before it is sent back to us.
  • If you do need to 'redirect' the package to another location, such as a business address, where someone 21+ will be available to sign for the package, please reach out to customerservice@robertmondaviwinery.com . Packages cannot be redirected between states.
  • Please let us know if you need help managing your order.

CONTACT INFO

How do I contact you?

WINE CLUB
wineclub@robertmondaviwinery.com
(707) 302-4370

ECOMMERCE ORDERS

customerservice@robertmondaviwinery.com
(888) 766-6328 ext. 3

(888) 766-6328 ext. 2

Wine Club

What are the benefits of joining the wine club?

  • First access to new releases and limited production offerings
  • Complimentary tasting experiences at our Estate 
  • Shipping included on all purchases 3+ bottles
  • Customizable allocations
  • Access to Robert Mondavi Winery Library
  • Access to large format bottlings upon request
  • Priority access to special events in Napa and in cities throughout the country
  • VIP access to membership concierge

When do my benefits, including complimentary tastings, begin after I join the wine club?

RESERVATIONS
reservations@robertmondaviwinery.com
(888) 766-6328 ext. 2

WINE CLUB

(888) 766-6328 ext. 3

(888) 766-6328 ext. 3

If I'm a wine club member, how do I make a reservation?

Club members can book complimentary tastings through our website. You can use your account to book the discounted tastings. If you would like booking assistance from our reservations team, you can also email  reservations@robertmondaviwinery.com . You will need to provide your club member email address for member pricing to be applied.

What is the commitment to join the club?

There is no fee to join the wine club. When you join the wine club, you are committing to take a minimum of 2 wine club shipments before cancellation. These shipments go out once in the spring and once in the fall. You are allowed to skip one shipment per year and still maintain your club benefits. This excludes the first shipment. If you skip more than one shipment in a year, your club membership benefits will be put on hold until you take your next shipment.

When can I expect my first shipment?

We send wine club shipments in the spring and fall. You will receive an email notification about 10 days prior to the billing of your shipment. Updates must be made prior to billing. If you join online, we will contact you to schedule the most recent shipment, so you can start enjoying your benefits as a new member!

What is your cancellation policy? Can I skip a shipment?

Membership may be cancelled after fulfilling a three-shipment minimum. You may skip up to one club shipment per year. Benefits are not active during skipped shipment periods.

If you would like to pause or cancel your membership, please log into your My Memberships page. Or you may contact us via email at  wineclub@robertmondaviwinery.com or by phone at (888) 766-6328 ext. 3.

Can I update or change my orders/shipments?

You can make changes or updates to your order prior to billing. Once an order has been processed/shipped, we have the ability to hold, redirect (within state lines), or cancel an order, however shipping and/or restocking fees will apply.